Contact nQuery

Sales

Complete the form below and we will be in touch shortly with all the information you need.

Contact Sales

Knowledge Base

You can find support through our knowledge base below.

View Knowledge Base

Support Ticket

Our support team is happy to help. For the fastest response, we recommend you log a support ticket via the form below.

Send Message

Frequently Asked Questions

What is nQuery?

nQuery is the complete trial design platform to make clinical trials faster, less costly and more successful.

nQuery is available through a tiered licensing system.

Base
Plus
Pro
Expert

How does nQuery licensing work?

nQuery is available on subscription (normally billed annually) and is licensed on a Named User License model. To use an nQuery License, you must:

Install a copy of nQuery on the one computer on which the License will be used;
Ensure that only one Named User uses nQuery on that one computer;

What is the difference between nQuery Base / Plus / Pro / Expert

nQuery is available in different tiers. For full information of what you receive in each tier, please see the information on this page.

How do I purchase nQuery?

You can purchase directly from the website with credit card by clicking here.

We take data security very seriously and are fully PCI Compliant, ensuring that all payment transactions are processed securely and in accordance with industry standards.

How do I update nQuery?

How To Update
You will be prompted to update to the latest version of nQuery when you open the software.

If your security settings have prevented this notification, you can manually update by clicking:
"Help" > "Check For Updates".

If your screen is vastly different from the one below - you are using an older version of nQuery.

If you are having difficulty, please click here for support

Remake License Application

Details:

Technical difficulties with nQuery Advanced after updating OR renewing

Difficulty inputting the activation key after renewing license

Have new activation key but receive an error after imputing

Difficulty opening from the desktop Icon i.e program won't open.

New activation key appears to complete activation but nQuery will not open or flashes once and closes.

Pop up window with a white X on a red background, saying “operation completed successfully” clicking “ok” closes it but nQuery still does not open.

License related information error REF008 (as pictured below)

Error message REF299L “A license is required to operate nQuery but no valid license was found” (as pictured below)

Program has expired Error SRK008 (as pictured below)

You will need to use the Remake application to access the software:

If you look in this PC and C Drive then open the folder Program files (X86)
Scroll down to Statistical Solutions Ltd Folder open that and in the folder marked nQuery.
Scroll down until you see the Util folder, open that.
Scroll down to the Remake application double click that to open and enter the activation key in the prompt screen.
It will warn you that you are about to remake the license and reactivate through the server please enter the activation key and click activate.
It should then allow access to the program.

What is nQuery Onboarding / Training?

nQuery Onboarding is online training run by our Sample Size Experts to help users get the best out of nQuery.

Onboarding is updated for every new release (2 new releases every year) and is the best way to get in-depth knowledge of new features and releases.

Can I transfer my license?

Yes, you can transfer your license in certain conditions. Click her for information:

https://knowledgebase.statsols.com/s/article/Can-I-Transfer-my-License

Can I purchase a Network License?

Yes it is possible to purchase a Network License. Please contact us for more information on Network Licenses.

It seems like I cannot access some features in nQuery. What is the problem?

nQuery is sold in a modular format, which means that the features to which you have access to depends on your licensing.

Please contact sales@statsols.com or your Account Manager for more information.

How do I cite nQuery in our documentation?

“nQuery (2017). Sample Size and Power Calculation. “Statsols” (Statistical Solutions Ltd), Cork, Ireland.”

The latest nQuery Advanced User Manual can be referenced here:

The manual for previous versions of nQuery can be found here:

Do I need administrative privileges to install nQuery?

Yes, you need administrative privileges to install and update nQuery.

What are the Minimum System Requirements for nQuery?

Operating System: Microsoft Windows 11 | Windows 10 (v1607 or higher) with the ability to run Microsoft .NET 8. Windows 10/11 S and MacOS is not supported
Processor: Intel/AMD (x64-based). Pre-2015 or low-end processors are not recommended
Storage: 1GB
RAM: 2GB

Does nQuery work on virtual machines?

By default, the standalone version of nQuery doesn’t work on virtual machines (VM) as the license is without VM support. However, we can create VM supported licenses on a need basis. Please contact sales@statsols.com for more information on VM supported licenses.

Is nQuery available on Apple machines?

nQuery is not natively supported on Apple machines without buying a virtualization product like Parallels.

Is there Installation Qualification (IQ) and Operational Qualification (OQ) available for nQuery?

Yes there is IQ and OQ available for nQuery. This is available in the installation package.

License Agreement

See our License Agreement here.

Questions about nQuery?

Submit them here and an expert will be in touch