nQuery FAQ's

Technical difficulties with nQuery Advanced after updating OR renewing

 - Difficulty inputting the activation key after renewing license

 - Have new activation key but receive an error after imputing 

- Difficulty opening from the desktop Icon i.e program won't open.

- New activation key appears to complete activation but nQuery will not open or flashes once and closes.

- Pop up window with a white X on a red background, saying “operation completed successfully” clicking “ok” closes it but nQuery still does not open.

- License related information error REF008 (as pictured below)



- Error message REF299L “A license is required to operate nQuery but no valid license was found”  (as pictured below)



- Program has expired Error SRK008 (as pictured below)




You will need to use the Remake application to access the software:

1.      If you look in this PC and C Drive then open the folder Program files (X86)

2.    Scroll down to Statistical Solutions Ltd Folder open that and in the folder marked nQuery.

3.      Scroll down until you see the Util folder, open that.

4.      Scroll down to the Remake application double click that to open and enter the activation key in the prompt screen.

5.      It will warn you that you are about to remake the license and reactivate through the server please enter the activation key and click activate.

6.      It should then allow access to the program.